Legal
Refunds and cancellation
Last updated 15 October 2026
This policy covers payments for Scrollwalk subscriptions, extra listings, the agency website add-on and one-off listings. It forms part of our Terms of Service.
Cancelling a subscription
- You can cancel at any time from your account, in one click. No call or email is needed.
- After you cancel, your plan keeps running until the end of the monthly or annual period you’ve paid for, and then doesn’t renew.
- We email a reminder before every annual renewal.
- Cancelling the agency website add-on returns your address to a simple page with your name, contact details and live listings. Your website content is kept, so adding it again restores it.
Refunds
Payments are non-refundable, including for partial periods, unused listings and one-off purchases, except in these cases:
- Charged in error: duplicate payments or charges after a cancellation that we failed to honour are refunded in full.
- A fault on our side: if a purchase can’t be used because of a problem with Scrollwalk that we can’t fix within a reasonable time, we’ll refund it.
- Where the law requires it: nothing in this policy affects refund rights you have under the consumer laws of your country.
To ask for a refund, email [email protected] within 14 days of the charge with your account email and the payment date. We reply within 3 business days. Approved refunds go back to the original payment method and usually arrive within 5 to 10 business days, depending on your bank.
One-off and extra listings
A one-off listing stays live for 90 days from publishing, or until you mark it sold, and can be extended for a further fee. Extra listings stay live while your subscription is active and end if you delete the listing. Neither is refundable once the listing has been published, except as described above.
Delivery
Scrollwalk is a digital service; nothing is shipped. Access to your plan, add-ons and purchases is available in your account immediately after payment is confirmed. If something you’ve paid for doesn’t appear within an hour, email us and we’ll sort it out.
Contact
Billing questions: [email protected]. Scrollwalk is operated by Shyaam Niranjan, India.